Terms and Conditions

TERMS AND CONDITIONS

Reservations
For Private Bookings reservations require a credit card number and expiry date. In case of Corporate Bookings on confirmation of your booking, your companies VAT number will be required.

 

Check In
Checking in is available from 2 p.m. to 9 p.m. excluding Saturdays and Sundays. If a later check in time is required, please contact the front desk in advance.

 

Check Out
Please check out and vacate your apartment by 11:00 a.m.

 

Damage deposit
A refundable deposit of 50% is required for the period of your stay for any damages to your room. If your stay is less then one month then a copy of your credit card is required.

 

Payments
Payment is required when checking in, in advance of your stay.

 

Cleaning
Your apartment will be cleaned and hygienized. This includes the main living area, bathroom, kitchen and its utensils.

 

PENALTIES
if you require to cancel your booking, this is required to be in writing. Below are the following penalties if this is not met:
- for reservations of a minimum of one month or longer the cancellation needs to be communicated to Residence Zara 10 days before arrival. Failure to meet this requirement will result in a charge of 30% of your original bill;
- for reservations of 15 days the cancellation needs to be communicated to Residence Zara 5 days before arrival. Failure to meet this requirement will result in a charge of 40% of your original bill;
- for reservations of 7 days the cancellation needs to be communicated to Residence Zara 3 days before arrival. Failure to meet this requirement will result in a charge of 75% of your original bill.

In case of cancellation during the stay / early departure of the Guest: the total penalty equal to the amount of the first month of stay will be applied.