Terms and Conditions

TERMS AND CONDITIONS updated on October 7, 2020

Reservations
For Private Bookings reservations require a credit card number and expiry date. In case of Corporate Bookings your companies VAT number will be required on confirmation of your booking.

Check In
Check-in is available from 2 p.m. to 6 p.m. excluding Saturdays and Sundays. If a later check in time is required, please contact the front desk in advance. (Surcharge for dedicated check in must be paid)

Check Out
Please check out and vacate your apartment by 11:00 a.m.

Damage deposit
A refundable deposit of 50% is required for the period of your stay for any damages to your room. If your stay is less than one month a copy of your credit card will be required.

Payments
Payment is required at the check in in advance of your stay.

 

PENALTIES
if you require to cancel your booking. it has to be made in writing. The following penalties apply:
- for reservations of a minimum of one month or longer the cancellation needs to be communicated to Residence Zara 10 days before arrival. Failure to meet this requirement will result in a charge of 30% of your original bill;
- for reservations of 15 days the cancellation needs to be communicated to Residence Zara 5 days before arrival. Failure to meet this requirement will result in a charge of 40% of your original bill;
- for reservations of 7 days the cancellation needs to be communicated to Residence Zara 3 days before arrival. Failure to meet this requirement will result in a charge of 75% of your original bill.

In case of cancellation during the stay / early departure of the Guest: the total penalty equal to the amount of the month of stay will be applied. Any refund must be done.

UE, EXTRA SCHENGEN AREA, WORLD

Travel rules differ depending on the country of origin or destination and the reasons for the travel. The measures to combat and contain the spread of the Covid-19 virus, contained in the DPCM of 7 August 2020, have been extended until 7 October by the DPCM of 7 September 2020 and now with a new extension to 31/1/2021. Residence Zara complies with the communications on the site Viaggiare Sicuri and reserves the right to ask for all the necessary documentation for the welcome

GENERAL INFORMATIONS

****Covid 19 : cancellation for real impossibility ( with receipts) refunds by voucher deductible from future bookings
**The deposits paid are not returned, but in the case of subsequent resale of the apartment to another guest, they are kept valid for 12 months for a subsequent stay of the same duration.
**The new rates: Ibrida and Oneprice DO NOT provide for any type of refund in case of cancellation